PAYMENT POLICY

Payment Policy

Last Updated: October 27, 2026

Welcome to VSONOV (https://vsonov.com/).

At VSONOV, we are committed to providing customers with a convenient, transparent, and secure online shopping experience.

VSONOV is operated by ANTOR INTERNATIONAL ECOMMERCE LIMITED. This Payment Policy explains the payment methods, transaction procedures, security practices, and refund arrangements applicable to purchases made through our website.

1. Accepted Payment Methods

We offer payment options designed to make your shopping experience simple and convenient.

Depending on your location and the payment services available at checkout, we may accept:

Visa
Mastercard
American Express
PayPal
Other supported payment methods displayed during checkout

Available payment methods may vary depending on your country, order details, and payment provider.

Only payment methods displayed and enabled during checkout are available for the relevant transaction.

2. Secure Payment Processing

Protecting customer payment information is important to us.

Payments may be processed through third-party payment service providers that apply their own security controls and transaction verification procedures.

To help protect your information:

Payment transactions may use encrypted connections.
Payment providers may apply fraud detection and authentication procedures.
We generally do not directly store complete payment card numbers or CVV security codes on our servers.
We never require customers to send payment card security codes or account passwords by email.

Customers are encouraged to complete payments only through the official VSONOV checkout process.

3. Payment Authorization

When placing an order, your selected payment method may be subject to authorization and verification by your bank, card issuer, or payment provider.

An order is considered successfully paid once payment authorization and confirmation have been completed.

If payment is declined, interrupted, or cannot be verified, the order may remain unpaid or may not be processed.

If you experience a payment issue, please check your payment details or contact your payment provider for assistance.

4. Credit & Debit Card Payments

Where supported, customers may pay using eligible credit or debit cards.

Card payments may require additional authentication, such as a one-time verification code or other security checks.

These verification procedures are managed by the relevant bank, card issuer, or payment provider.

Please ensure that:

Your card information is entered correctly.
Your card is valid and authorised for online purchases.
Sufficient funds or credit are available.
Any required security verification is completed.

VSONOV does not control decisions made by banks or card issuers regarding payment authorization.

5. PayPal Payments

Where PayPal is available at checkout, customers may choose to complete their purchases through PayPal.

PayPal payments are processed in accordance with PayPal's applicable terms, privacy policies, and security procedures.

We do not impose a separate surcharge specifically for selecting PayPal.

Any fees charged independently by PayPal, a bank, or a currency conversion provider are governed by that provider's terms.

6. Pricing & Transaction Currency

Product prices, applicable shipping charges, taxes, and the transaction currency will be displayed during checkout.

The final amount payable will be presented before you confirm your order.

If your bank, card issuer, or payment provider converts the transaction into another currency, exchange rates or additional conversion fees may apply.

These fees are determined by the relevant financial institution or payment provider and may not be controlled by VSONOV.

7. Order Confirmation

After successful payment, customers will generally receive an order confirmation through the email address provided during checkout.

The confirmation may include:

Order number
Purchased products
Order total
Shipping details
Payment status
Other relevant order information

Please review your order confirmation carefully.

If you notice an error or do not receive a confirmation email, please contact our customer service team.

You may also wish to check your spam or junk email folder.

8. Payment Verification & Fraud Prevention

To help protect customers and prevent unauthorized transactions, certain orders may require additional verification.

This may include reviewing:

Payment authorization status
Billing and shipping information
Transaction irregularities
Potential fraudulent activity

We may temporarily delay order processing while reasonable verification checks are completed.

If a payment cannot be authorized or an order must be cancelled for a legitimate reason, any payment already collected will be handled in accordance with applicable law and our Return & Refund Policy.

9. Failed or Declined Payments

A payment may fail for several reasons, including:

Incorrect payment information
Insufficient funds
Expired or unsupported cards
Bank security restrictions
Failed authentication
Temporary payment service interruptions

If your payment is unsuccessful, please verify your information and try an available payment method.

If you notice a pending transaction after a failed checkout attempt, contact your bank or payment provider to confirm its status before attempting repeated payments.

10. Refunds

Approved refunds will generally be issued to the original payment method used for the purchase.

Once a refund has been processed, it may take approximately 5–10 business days for the funds to appear in your account, depending on your bank, card issuer, PayPal, or other payment provider.

Any mandatory refund deadlines under applicable consumer protection laws will take precedence.

For more information about refund eligibility, returns, and cancellations, please refer to our Return & Refund Policy.

11. Unauthorized Transactions

If you believe a payment has been made without your authorization, please contact your bank or payment provider promptly.

You may also contact VSONOV customer service with relevant order information so that we can review the transaction and assist where appropriate.

For security reasons, please do not send complete payment card numbers, CVV codes, passwords, or other sensitive payment credentials by email.

12. Changes to This Payment Policy

We may update this Payment Policy from time to time to reflect changes in our payment services, operational procedures, or applicable legal requirements.

Any updates will be published on this page with a revised "Last Updated" date.

Changes will not retroactively remove rights arising from previously accepted orders.

13. Contact Us

If you have questions about payments, transaction verification, order confirmations, or refunds, please contact us.

Store Name: VSONOV

Website: https://vsonov.com/

Legal Business Name: ANTOR INTERNATIONAL ECOMMERCE LIMITED

Registered Business Address:

Room 13, 7/F House of Corona
50 Hung To Road, Kwun Tong
Kowloon, Hong Kong

Customer Service Email: [email protected]

Please include your order number when contacting us about an existing transaction.

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