Privacy policy

Privacy Policy

Last Updated: October 27, 2026

Welcome to VSONOV (https://vsonov.com/).

VSONOV is an online women's fashion store operated by ANTOR INTERNATIONAL ECOMMERCE LIMITED ("we", "us", or "our").

We respect your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, purchase our products, or communicate with us.

By using our website, you acknowledge the practices described in this Privacy Policy, subject to your rights under applicable privacy laws.

1. Information We Collect

We may collect personal information when you browse our website, place an order, register an account, subscribe to updates, or contact customer service.

Personal Information

• Full name

• Email address

• Telephone number

• Billing address

• Shipping address

• Account information, where applicable

• Order and purchase history

• Customer service communications

Payment Information

When you make a purchase, payment information may be collected and processed by authorised third-party payment providers.

We generally do not directly store complete payment card numbers or card security codes on our own servers.

Automatically Collected Information

When you access our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Operating system

• Pages visited and browsing activity

• Referral sources

• Cookie identifiers

• Website interaction and performance information

2. How We Use Your Information

We may use your personal information for the following purposes:

• Processing and fulfilling orders

• Confirming purchases and payments

• Arranging shipping and delivery

• Providing order status and tracking information

• Responding to enquiries and customer service requests

• Managing returns, exchanges, and refunds

• Maintaining customer accounts

• Detecting and preventing fraud

• Improving website functionality and performance

• Understanding customer preferences

• Sending promotional communications where permitted by law

• Complying with legal and regulatory obligations

Where required by applicable law, we will obtain your consent before using your information for specific purposes.

3. Payment Processing

VSONOV may use third-party payment service providers to securely process transactions.

These providers may collect and process payment-related information, including billing details and transaction data, according to their own privacy policies.

We take reasonable steps to work with payment providers that maintain appropriate security practices.

We do not intentionally collect or store complete payment card security codes on our own systems.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to improve functionality and understand how visitors interact with our store.

These technologies may be used for:

• Maintaining shopping cart functionality

• Remembering preferences

• Supporting account sessions

• Analysing website traffic

• Improving website performance

• Measuring marketing effectiveness

• Displaying relevant content, where permitted

Where required by applicable law, we will request your consent before placing non-essential cookies.

You may manage cookies through your browser settings or any cookie preference controls available on our website.

Disabling certain cookies may affect website functionality.

5. Marketing Communications

If you subscribe to our newsletter or otherwise agree to receive promotional communications, we may send information about:

• New women's fashion collections

• Seasonal product updates

• Store announcements

• Special offers and promotions

• Relevant shopping information

You may unsubscribe from marketing emails by using the unsubscribe link included in our messages or contacting us directly.

We will respect applicable requirements regarding marketing consent and communication preferences.

Transactional messages, such as order confirmations and shipping updates, may still be sent when necessary to fulfil your order.

6. Sharing Your Information

We do not sell personal information in exchange for monetary payment.

We may share personal information with trusted service providers where reasonably necessary to operate our business, including:

• Payment processing providers

• Shipping and logistics companies

• Website hosting and technical service providers

• Customer service platforms

• Fraud prevention and security providers

• Website analytics providers

• Marketing and communication service providers, where applicable

These providers may process information on our behalf or under their own applicable privacy terms.

We may also disclose information when required by law, legal proceedings, or legitimate regulatory requests.

Certain disclosures involving advertising or tracking technologies may be considered a sale or sharing of personal information under some privacy laws, even without monetary payment. Where applicable, we will provide the required notices and choices.

7. International Data Transfers

As VSONOV serves customers in different countries and regions, personal information may be processed or stored outside your country of residence.

This may include locations where our company, hosting providers, payment processors, logistics partners, or other service providers operate.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

8. Data Security

We take reasonable technical and organisational measures designed to protect personal information against:

• Unauthorised access

• Accidental loss

• Misuse

• Unauthorised alteration

• Improper disclosure

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Customers are encouraged to protect their account credentials and contact us if they suspect unauthorised account activity.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Complete and manage orders

• Provide customer support

• Maintain transaction records

• Resolve disputes

• Prevent fraud

• Comply with accounting, tax, and legal requirements

Retention periods may vary depending on the type of information and applicable legal obligations.

When personal information is no longer required, we will take reasonable steps to delete, anonymise, or otherwise securely handle it in accordance with applicable law.

10. Your Privacy Rights

Depending on your country or region, you may have rights concerning your personal information.

These may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of eligible personal information

• Object to or restrict certain processing activities

• Withdraw consent where processing relies on consent

• Request a copy of certain personal information

• Opt out of certain marketing or advertising-related data uses

Some requests may be subject to legal exceptions or identity verification requirements.

To exercise your rights, please contact us at [email protected].

We will review and respond to requests in accordance with applicable laws.

11. Legal Bases for Processing

Where laws such as the UK GDPR or EU GDPR apply, we may process personal information based on:

• Contractual Necessity – To process purchases, fulfil orders, and provide requested services.

• Legal Obligations – To comply with applicable accounting, tax, consumer protection, and other legal requirements.

• Legitimate Interests – To maintain website security, prevent fraud, and improve our services, subject to applicable legal requirements.

• Consent – For activities requiring consent, such as certain marketing communications and non-essential cookies.

Where required, additional information about our processing activities and legal bases will be provided.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security measures, or content of websites operated by third parties.

We encourage customers to review the privacy policies of any external websites they visit.

13. Children's Privacy

VSONOV is intended for general retail customers and is not directed toward children under the age of 16.

We do not knowingly collect personal information from children in violation of applicable laws.

If we become aware that personal information has been collected from a child without any required authorisation, we will take appropriate steps to address the situation.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our business operations

• Website functionality

• Service providers

• Legal and regulatory requirements

• Data protection practices

Any updates will be published on this page with a revised "Last Updated" date.

Where legally required, we will provide additional notice or obtain consent for material changes.

15. Contact Us

If you have any questions about this Privacy Policy, how your personal information is handled, or your privacy rights, please contact us.

Website: https://vsonov.com/

Store Name: VSONOV

Legal Business Name: ANTOR INTERNATIONAL ECOMMERCE LIMITED

Registered Business Address:

Room 13, 7/F House of Corona
50 Hung To Road, Kwun Tong
Kowloon, Hong Kong

Email: [email protected]

We will make reasonable efforts to respond to privacy-related enquiries in a timely manner.

© 2026 VSONOV. Operated by ANTOR INTERNATIONAL ECOMMERCE LIMITED. All Rights Reserved.