Shipping policy

Shipping Policy

Last Updated: October 27, 2026

Welcome to VSONOV (https://vsonov.com/).

At VSONOV, we are committed to providing a clear, convenient, and reliable online shopping experience. We aim to process orders efficiently and keep customers informed throughout the shipping and delivery process.

This Shipping Policy explains our order processing procedures, shipping arrangements, estimated delivery times, and other important delivery information.

1. Order Processing

Orders are generally processed after successful payment confirmation.

Processing times may vary depending on product availability, order volume, weekends, public holidays, and operational circumstances.

Once an order has been processed and dispatched, shipping confirmation and tracking information may be provided by email where available.

Please note that order processing time is separate from the estimated shipping transit time.

2. Shipping Destinations

VSONOV offers shipping to supported destinations, which may include the United States, United Kingdom, European countries, Australia, and other international locations.

Shipping availability depends on the destination, product restrictions, and available delivery services.

Customers can confirm whether shipping is available to their location during checkout.

Certain remote areas or destinations may have limited delivery options or longer transit times.

3. Estimated Delivery Times

Estimated delivery times vary depending on the shipping destination, selected shipping method, product availability, and carrier operations.

Where available, estimated shipping times will be displayed during checkout or provided in the shipping confirmation.

Please note:

Delivery estimates are provided for reference and are not guaranteed delivery dates.
Processing and transit times may vary.
International deliveries may be affected by customs clearance.
Remote locations may require additional delivery time.
Delays may occur during peak shopping seasons or public holidays.

We make reasonable efforts to provide accurate delivery information and communicate significant changes when appropriate.

Nothing in this policy limits any delivery rights customers may have under applicable consumer protection laws.

4. Shipping Fees

Shipping charges, where applicable, are calculated based on factors such as:

Delivery destination
Package weight and dimensions
Order size
Available shipping methods
Carrier charges

The applicable shipping cost will be displayed during checkout before payment is completed.

Any free shipping offers or promotional shipping arrangements will be subject to the conditions stated on our website at the time of purchase.

5. Order Tracking

Where tracking services are available, customers may receive a tracking number after their order has been dispatched.

Tracking information may take some time to become active after the package has been handed to the shipping carrier.

Customers can use the tracking information provided to check shipment progress through the relevant carrier's tracking system.

If you have difficulty accessing your tracking information, please contact our customer support team.

6. Shipping Address Information

Customers should ensure that all shipping details are accurate and complete before submitting an order.

Please carefully check:

Recipient's full name
Street address and building or apartment number
City and state or region
Postal or ZIP code
Country
Contact telephone number, where required

If you need to correct your shipping information, please contact us as soon as possible.

We will make reasonable efforts to accommodate address changes before dispatch.

Once an order has been shipped, address changes may no longer be possible.

If a package is returned due to incorrect or incomplete address information provided by the customer, additional shipping charges may apply for reshipment, where permitted by applicable law.

7. International Shipping & Customs

International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Unless otherwise stated during checkout, applicable import duties, customs fees, and local taxes may be the responsibility of the recipient.

Customs processing times vary by country and may affect delivery schedules.

VSONOV is not responsible for delays caused solely by customs authorities or other circumstances outside our reasonable control, subject to applicable consumer protection laws.

Customers are encouraged to review their local import regulations before placing an international order.

8. Delayed Shipments

Occasionally, deliveries may experience delays due to:

Severe weather conditions
Public holidays
High shipping volumes
Customs inspections
Carrier disruptions
Remote-area delivery arrangements
Incorrect or incomplete address information
Other unforeseen circumstances

If your shipment is taking longer than expected, please contact our customer service team.

We will assist with checking the available tracking information and contacting the relevant delivery provider where appropriate.

9. Lost or Missing Packages

If your order has not arrived within the expected delivery period, please contact us with your order number and relevant shipping details.

We may work with the shipping carrier to investigate the shipment status.

If a package is confirmed lost or cannot be delivered, we will review the circumstances and provide an appropriate resolution, which may include replacement, refund, or another remedy as required by applicable law.

Customers retain any rights available under applicable consumer protection legislation.

10. Damaged Packages or Incorrect Items

If your order arrives damaged, incomplete, or contains an incorrect item, please contact us as soon as reasonably possible.

To help us review the issue, you may be asked to provide:

Your order number
A description of the problem
Photographs of the packaging
Photographs of the affected product
Any relevant delivery information

We will assess the issue and assist with an appropriate resolution in accordance with our Refund Policy and applicable consumer protection laws.

11. Multiple Shipments

In certain circumstances, an order containing multiple items may be shipped in separate packages.

This may occur due to product availability, fulfilment arrangements, or shipping requirements.

Where applicable, separate tracking information may be provided for individual shipments.

Receiving one package does not necessarily mean that all items in a multi-package order have been delivered.

12. Failed Delivery & Returned Packages

A delivery may be unsuccessful if:

The shipping address is incorrect or incomplete.
The recipient is unavailable when delivery requires attendance.
A package is not collected within the carrier's specified holding period.
Delivery is restricted by local regulations or carrier requirements.

If a package is returned to the sender, please contact our customer support team.

We will review the reason for return and discuss available options, including reshipment or refund where appropriate.

Additional charges may apply in certain circumstances, subject to applicable law and the reason for the failed delivery.

13. Contact Us

If you have questions about shipping, delivery estimates, tracking information, or an existing order, please contact us.

Store Name: VSONOV

Website: https://vsonov.com/

Legal Business Name: ANTOR INTERNATIONAL ECOMMERCE LIMITED

Registered Business Address:

Room 13, 7/F House of Corona
50 Hung To Road, Kwun Tong
Kowloon, Hong Kong

Customer Service Email: [email protected]

Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.

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