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Terms of service

Terms of Service

Last Updated: October 27, 2026

Welcome to VSONOV (https://vsonov.com/).

VSONOV is an online women's fashion store operated by ANTOR INTERNATIONAL ECOMMERCE LIMITED ("Company", "we", "us", or "our").

These Terms of Service ("Terms") govern your access to and use of our website, including browsing products, creating an account, placing orders, and purchasing products through our online store.

By accessing or using our website, you agree to comply with these Terms, subject to any mandatory rights available under applicable law.

Please read these Terms carefully before using our services.

1. General Conditions

By using our website, you agree to:

We reserve the right to restrict access or refuse service where reasonably necessary to prevent fraud, misuse, security threats, or unlawful activity.

Any such action will be subject to applicable laws and existing contractual obligations.

2. Products & Descriptions

VSONOV offers women's fashion products, which may include dresses, tops, blouses, trousers, skirts, jackets, knitwear, matching sets, and seasonal clothing.

We make reasonable efforts to ensure that product information is accurate and up to date.

Product information may include:

Actual product colours may vary slightly depending on photography, lighting, and screen settings.

Minor measurement differences may also occur due to manufacturing methods and measurement techniques.

These variations do not affect customers' statutory rights where products are faulty, misdescribed, or otherwise non-conforming.

3. Clothing Sizes & Fit

We provide sizing information to assist customers in selecting suitable clothing.

Depending on the product, size guides may reference commonly used international sizing standards, including US, UK, and EU sizes.

Customers are encouraged to review the measurements and size information provided on individual product pages before ordering.

Fit may vary depending on the garment's design, material, and intended style.

If an item does not fit as expected, customers may request a return or exchange in accordance with our Return & Refund Policy and applicable consumer protection laws.

4. Product Availability

All products are subject to availability.

We may update, discontinue, or modify product selections as necessary.

If an item becomes unavailable after an order has been placed, we will contact the customer when reasonably practicable to discuss available options.

Depending on the circumstances, these options may include:

We will not substitute a materially different product without the customer's agreement.

5. Pricing & Product Information

We aim to display clear and accurate pricing throughout our website.

Prices may change from time to time due to product updates, promotional offers, or other business considerations.

The price applicable to an accepted order will generally be the price confirmed at checkout, subject to applicable law.

If we identify an obvious pricing or listing error before an order is accepted, we may contact the customer to clarify the correct information.

Where an order cannot be fulfilled because of a material error, we will handle cancellation and any applicable refund in accordance with consumer protection laws.

Shipping fees, taxes, and other applicable charges will be disclosed during checkout as required by law.

6. Orders & Acceptance

When placing an order, customers agree to provide accurate and complete information, including:

Submitting an order constitutes a request to purchase the selected products.

An automated order acknowledgement confirms receipt of the order request but does not necessarily constitute final acceptance.

An order is accepted when we issue an express acceptance or dispatch confirmation, unless otherwise required by applicable law or expressly stated during checkout.

We may decline or cancel an order for legitimate reasons, including:

If an order is cancelled after payment has been collected, we will issue any refund due in accordance with applicable law.

7. Payments

VSONOV accepts payment methods made available during checkout.

Payments may be processed through authorised third-party payment service providers.

Customers are responsible for ensuring that their payment information is accurate and that they are authorised to use the selected payment method.

We generally begin processing orders after successful payment confirmation.

Payment transactions may be subject to verification and security checks.

For further information, please refer to our Payment Policy, where available.

8. Shipping & Delivery

We aim to process and dispatch orders efficiently.

Shipping availability, charges, processing times, and estimated delivery periods may vary depending on:

Delivery estimates are not guaranteed delivery dates unless expressly stated otherwise.

Customers are responsible for providing accurate shipping information.

For further details, please refer to our Shipping Policy.

Nothing in these Terms limits mandatory consumer rights relating to delivery, late delivery, or undelivered goods.

9. Returns, Exchanges & Refunds

We offer a 30-day voluntary return period for eligible products, beginning on the date the order is received.

Eligible items generally must be:

Certain items may be subject to lawful return exclusions or additional conditions.

Customers wishing to return or exchange an item should contact our customer service team before sending it back.

Return shipping costs may vary depending on the reason for the return and applicable legal requirements.

Refunds are generally issued to the original payment method. After processing, funds may take approximately 5–10 business days to appear, depending on the payment provider.

Statutory refund deadlines take precedence where applicable.

For complete details, please refer to our Return & Refund Policy.

10. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at [email protected].

We will make reasonable efforts to accommodate cancellation requests before dispatch.

Once an order has been dispatched, cancellation and return options will depend on the order status, our published policies, and applicable consumer protection laws.

Any statutory cancellation or withdrawal rights remain unaffected.

11. Promotions & Discounts

VSONOV may occasionally offer promotional prices, discount codes, or special offers.

Promotional offers may be subject to specific conditions, including:

Applicable promotional conditions will be communicated with the relevant offer.

We reserve the right to correct promotional errors or discontinue future promotions, subject to applicable law and existing accepted orders.

12. Customer Accounts

Customers may have the option to create an account on our website.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

You agree to provide accurate account information and notify us if you suspect unauthorised account activity.

We may suspend or restrict accounts where reasonably necessary to protect website security or prevent misuse.

Customers may contact us for assistance with account-related matters.

13. Intellectual Property

Unless otherwise stated, website content is owned by or licensed to ANTOR INTERNATIONAL ECOMMERCE LIMITED or the relevant rights holders.

This may include:

You may not reproduce, distribute, modify, or commercially exploit protected website content without appropriate authorisation, except where permitted by applicable law.

All third-party trademarks and brand names remain the property of their respective owners.

14. Third-Party Services & Links

Our website may integrate or link to third-party services, including:

These services may be governed by their own terms and privacy policies.

We are not responsible for independently operated third-party websites or services, except where liability cannot legally be excluded.

15. Privacy & Personal Information

We respect customer privacy and aim to handle personal information responsibly.

Personal information collected through our website may be used for order processing, payment administration, delivery, customer service, security, and other purposes explained in our Privacy Policy.

For further details about personal information, cookies, and privacy rights, please review our Privacy Policy.

16. Prohibited Activities

Customers must not use our website to:

We may take reasonable measures to protect our website and customers from prohibited activities.

17. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for losses arising solely from circumstances outside our reasonable control or from unauthorised misuse of our website.

Nothing in these Terms excludes or restricts liability that cannot legally be excluded, including applicable liability for defective products, fraud, or violations of mandatory consumer protection laws.

Nothing in these Terms limits any statutory rights or remedies available to consumers.

18. International Customers

VSONOV may serve customers in multiple countries and regions.

Customers are responsible for providing accurate delivery information and complying with applicable local requirements.

International orders may be subject to customs procedures, import duties, taxes, or other requirements, as disclosed during checkout or under our Shipping Policy.

Mandatory consumer rights in the customer's country or region remain applicable where required by law.

19. Changes to These Terms

We may update these Terms of Service periodically to reflect changes in our business operations, website functionality, or legal requirements.

Updated Terms will be published on this page with a revised "Last Updated" date.

Changes will not retroactively remove rights arising under previously accepted orders.

Where required by law, we will provide additional notice or obtain consent before material changes take effect.

20. Governing Law & Consumer Rights

These Terms are generally governed by the applicable laws of Hong Kong, subject to mandatory consumer protection rules and conflict-of-law requirements.

Where customers are entitled to mandatory protections under the laws of their country or region, those protections will not be excluded by this provision.

Nothing in these Terms prevents consumers from exercising legal rights or remedies that cannot lawfully be waived.

21. Contact Information

If you have any questions about these Terms of Service, your order, or our website, please contact us.

Store Name: VSONOV

Website: https://vsonov.com/

Legal Business Name: ANTOR INTERNATIONAL ECOMMERCE LIMITED

Registered Business Address:

Room 13, 7/F House of Corona
50 Hung To Road, Kwun Tong
Kowloon, Hong Kong

Customer Service Email: [email protected]

© 2026 VSONOV. Operated by ANTOR INTERNATIONAL ECOMMERCE LIMITED. All Rights Reserv

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